All LAMUM customers can avail of unlimited customer support via telephone, e-mail, and screen-sharing while subscribed to their annual maintenance agreement.

We also strongly encourage customers to browse our online library of support resources, including video tutorials and downloadable step-by-step guides on our Customer Resources page. You can also view our Support FAQs, or submit a Support Ticket for further assistance.

For additional support, please contact our Support team at support@teameda.com or during US business hours at +1-603-656-5200.

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On-Site Consulting Services

TeamEDA also offers on-site consulting and workshops on Engineering Software Management Best Practices and/or LAMUM Implementation. Our 2-day package typically includes:

• Audit of existing management methodology
• Best Practices workshop
• License entry for monitoring
• Unlimited user training
• User dashboard / alerts / Batch Reports Setup

TeamEDA will recommend a set of On-demand and Batch Reports based on your Company priorities and goals.

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Updates

We routinely roll out updates including new features, enhancements, and fixes. Updates are usually quick to install and include an automatic backup. All current users with an up-to-date subscription, or on annual maintenance contracts have access to all software updates and fixes.